Town of Rocky Mountain House

Utility Bills

Your monthly Town of Rocky Mountain House utility bill includes information about your usage and charges for your utilities. 

Utility accounts within the Town of Rocky Mountain House include water, wastewater, curbside residential pick up for solid waste, organics and recycling, and access to the Eco Centre. 

Learn more about utility rates.

Paper Bill Fee

Starting July 2026, a $2.00 fee will be added to all paper utility bills.  

Producing and mailing paper utility bills is a significant cost. Utility customers who choose to receive a paper bill will be charged a fee to cover these costs starting on their July utility bill.

The printing and mailing costs were previously included in the utility rates. By shifting how we recover these costs, the Town of Rocky Mountain House can help keep overall rate increases as low as possible.

To continue to receive bills for free, utility customers can change their billing preference from paper to email. Sign up for eBilling here.

Electronic Billing (eBilling)

Get your utility bill by email, instead of mail. You will need to provide your property address, email address, and account number to sign up for eBilling. Sign up for eBilling here.

Benefits of eBilling:

• Save money: by switching to eBilling you avoid the Paper Bill Fee.
• Save time: the eBilling service sends your bill to your inbox as soon as it is ready.
• Environmentally friendly: going digital reduces paper use. 

Set Up, Change or Terminate Utility Services

If you are a property owner and your name appears, or will appear, on title, you are responsible to use the New Account or Termination of Account form to end services or apply for new services and return it to the Town Office or email to utilities@trmh.ca. 

In accordance with the Town's Fees, Rates and Charges Bylaw, a Connection/Administration Fee of $50 is applied to all new utility accounts.

Utility accounts are created and remain in the property owner's name. As a property owner, if you would like your tenant to receive a copy of the property's utility bill, please complete the Duplicate Invoice Agreement form and return to the Town Office or email to utilities@trmh.ca. 

Updating Account Information

You are responsible for paying your utility invoice on time. It is your responsibility to ensure the Town of Rocky Mountain House has your current contact information on file. This minimizes missed payments, and will ensure any remaining deposits or final billings are sent to the proper address.

If you are moving or otherwise making any changes to your mailing address, name or telephone number, please let us know by completing a Change of Details form and returning it to utilities@trmh.ca.

Payment Options

Please note that the Town of Rocky Mountain House will apply your payment to your account on the day on which it is received. It is your responsibility to ensure your payment is received by the due date. 

• Pay in person by debit, credit card, cash or cheque at:
  Town Office
  5116-50 Ave
  Rocky Mountain House
• Mail a cheque to:
  Town of Rocky Mountain House
  P.O. Box 1509
  Rocky Mountain House, AB T4T 1B2    
• Pay online through your financial institution using “Rocky Mountain House Utility” as the payee. Please note: online payments may take 1-3 business days to process.
• Sign up for the pre-authorized utility payment option (print and return the form to the Town Office with a VOID cheque).
• Online credit card payments may be completed through www.paysimply.ca. This secure, third-party Canadian payment provider accepts Visa, Mastercard and American Express for a convenience fee.                                                    

Overdue Accounts

In the event that any utility bill remains unpaid for 25 days, following the billing date, a late penalty charge of three percent (3%) shall be added to the bill. Arrears outstanding for three (3) months or more will be transferred to the corresponding tax roll and will be processed further as outstanding taxes.

Utility Forms

Change of Details Form for updating the contact information associated with your utilities account. 

Email Authorization Request Form to receive your utility invoice via email

Duplicate Invoice Agreement form to have a duplicate copy of your utility invoice provided to a tenant. 

New Account or Termination of Account for current property-owners to end services, or to apply for services at a newly purchased or built property.

Preauthorized Debit for Utility Payments to have utility payments automatically withdrawn from your bank account.