CN Public and Emergency Information
A CN rail line travels through Rocky Mountain House. The Town has no authority over the rail line. If you have questions about the track, or safety concerns, please use the following contact information to reach the appropriate authority:
CN Public Inquiries
CN’s Public Inquiry Line is the central point of contact for the public with non-emergency concerns, such as:
- Condition of property and crossings (e.g. grade crossings, rail ties, etc.)
- Environment (e.g. vegetation, grass cutting, trees, etc.)
- Permits and/or flag persons
- Noise (e.g. whistling)
- General operations (e.g. train speeds, hours of operation, etc.)
Please contact the CN’s Public Inquiry Line (PIL) either by phone at 1-888-888-5909 or by email at contact@cn.ca.
It is important that all citizens’ inquiries go through the PIL in order for CN to accurately monitor and analyze concerns and resolutions across our network.
To contact the team:
(Monday to Friday, from 8 a.m. to 6 p.m., ET)
1-888-888-5909 | contact@cn.ca
CN Police
CN Police staff will answer emergency calls and dispatch officers when appropriate. CN Police staff are also available for emergency or safety related issues, such as trespassing on tracks, unlawful activity, crossing signal defect, etc.
There are many reasons to call CN Police, such as:
- Trespassing on tracks
- Unlawful activity
- Crossing signal defect
- Etc.
To contact CN Police:
Emergencies: 1-800-465-9239 (24/7)
Non-urgent suspicious activities: CNPoliceTipLine@cn.ca
