Water, Sewer and Storm Water Bylaw governs the administration of these services.
The Town of Rocky Mountain House does not make a profit on utilities, and only charges what it costs to deliver utility services to residents and businesses. Recent changes to utility rates and and fees are outlined in the Fees, Rates and Charges Bylaw.
Utilities are invoiced monthly.
Please note that the Town of Rocky Mountain House will apply your payment to your account on the day on which it is received. It is your responsibility to ensure your payment is received by the due date.
UTILITY PAYMENT OPTIONS
- Pay in person by debit, credit card, cash or cheque at:
5116 50th Ave.
Rocky Mountain House - Mail a cheque to:
P.O. Box 1509
Rocky Mountain House, AB T4T 1B2 - Pay online through your financial institution using “Rocky Mountain House Utility” as the payee. Please note: online payments may take 1-3 business days to process.
- Signup for the pre-authorized utility payment option (print and return the form to the Town Office with a VOID cheque).
- Online Credit Card payments may be completed through www.paysimply.ca. This secure, third-party Canadian payment provider accepts Visa, Mastercard and American Express for a convenience fee.
NEW ACCOUNTS OR TERMINATION OF ACCOUNTS
If you are a property owner and your name appears or will appear on title, use the New Account or Termination of Account form to end services or apply for new services and return to the Town Office or email to utilities@trmh.ca.
LANDLORD/TENANT INFORMATION
All new utility accounts will be created and remain in the name of the property owner as per Water, Sewer and Storm Water Bylaw. As a property owner, if you would like your tenant to receive a copy of the property’s utility bill, please download the Duplicate Invoice Agreement form and return to the Town Office or email to utilities@trmh.ca.
ELECTRONIC BILLING FOR UTILITIES
Electronic billing for Utilities is now available! If you would like to sign up for eBilling, please complete the email authorization request form and return it to utilities@trmh.ca or return a hard copy to the Town Office. You will need to provide your account number on this form. (Please note, this is the same form used for Electronic Assessment and Taxation notices. Property owners may choose to receive these legislated notices via email as well. If this applies to you, please complete the applicable section).
Note: The email server does not accept encrypted emails - please phone, mail or come into the office if you do not wish to send information via email.
For more information contact the Town Office at 403-845-2866.
OVERDUE ACCOUNTS
Properties with utility accounts 90 days past-due will receive a disconnection notice. The accounts must be paid within 10 days of notice, otherwise disconnection will take place. If there is a corresponding tax roll, the amount in arrears will be transferred to the property taxes in lieu of a disconnection.
FEES
Where the water supply has been disconnected due to default of payment, reconnection shall only happen after payment of all arrears, penalties, and disconnection charges have been paid. Please be aware there will be a fee of $50 added to any account that is disconnected. Service calls after 4 PM or on a non-business day are subject to a $100 fee.
For more information on all utility services, responsibilities and fees, please refer to Water, Sewer and Storm Water Bylaw or the Fees, Rates and Charges Bylaw.
IMPORTANCE OF CURRENT CONTACT INFORMATION
You are responsible for paying your utility invoice on time. It is your responsibility to ensure The Town of Rocky Mountain House has your current contact information on file. This minimizes missed payments, and will ensure any remaining deposits or final billings are sent to the proper address.
If you are moving or otherwise making any changes to your mailing address, name or telephone number, please let us know by completing a Change of Details form and returning it to utilities@trmh.ca.
Learn More
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Forms
Change of Details Form for updating the contact information associated with your utilities account.
Email Authorization Request Form to receive your utility invoice via email
Duplicate Invoice Agreement form to have a duplicate copy of your utility invoice provided to a tenant.
New Account or Termination of Account for current property-owners to end services, or to apply for services at a newly purchased or built property.
Preauthorized Debit for Utility Payments to have utility payments automatically withdrawn from your bank account.