Town of Rocky Mountain House response to COVID-19 (coronavirus)

This page was updated on May 19, 2020 at 10 a.m.

The Town of Rocky Mountain House continues to respond to the global pandemic of COVID-19. Municipal updates will be posted here and to the Town's Facebook page.

MOST TOWN FACILITIES ARE CLOSED TO THE PUBLICPhone 403-845-2866 to find out if your business can be conducted remotely. Access to the Town Office is limited to one person per household, with a maximum of two public members in the building at one time. Please respect our staff and practice social distancing and hand hygiene. (View: Do I need to visit the Town Office? flow chart)

The Province of Alberta issues daily updates on the COVID-19 situation in Alberta. These updates are available here.

Read more about the provincial re-launch strategy. Visit Alberta Biz Connect for workplace guidance and supports to help businesses and non-profits affected by COVID-19 begin to reopen and resume operations safely.

List of essential services in Alberta

COVID-19 video updates from Mayor Tammy Burke 

Submit an idea to the COVID-19 Community Recovery Task Force



Municipal action in response to COVID-19 pandemic

On March 16, the Town of Rocky Mountain House activated its Emergency Coordination Centre to to stay abreast of rapidly evolving COVID-19 protocols and restrictions. With the early activation of our ECC, the Town of Rocky Mountain House is prepared to act quickly should further restrictions be imposed by provincial or federal authorities.

The Town of Rocky Mountain House is:

  • Sharing t links to ensure residents have access to the most up-to-date information from provincial and federal health authorities;
  • Increasing hand sanitizer and disinfecting procedures in all  facilities;
  • Implementing no-contact guidelines for staff; 
  • Developing a business-continuity plan to maintain town services;
  • Providing refunds or credits to organizations with existing Town facility bookings, whose events have been cancelled due to COVID-19.
  • Waiving late fees on accounts receivable and utilities for a period of 90 days, from March 15.
  • Waiving late fees on property taxes for 2020. 
  • Publishing resources for businesses

For more information, please consult Alberta Health Services or the Public Health Agency of Canada.

The Town of Rocky Mountain House will maintain essential services and adapt normal operations as needed. All Town facilities are closed to the public. Staff are still working. Phone 403-845-2866 to find out if your business can be conducted remotely, or to make an appointment.

The Town of Rocky Mountain House will continue to follow Alberta Health guidelines and/or provincial directives as they evolve. 

Status of Town facilities and programs:                                                      

Facility

Status

Details

Town Office
5116 50 Ave.
403-845-2866

Open to the public; some restrictions in place.

Staff are still working, with social-distancing and increased disinfecting protocols.

Public access is limited to one person per household, with a maximum of two public members in the building at one time. Visitors will be required to wash/sanitize hands, and follow staff direction for social distancing.

Phone 403-845-2866 to find out if your business can be conducted remotely

The Town of Rocky Mountain House has increased the frequency of cleaning in our facilities and public spaces. The Town Office is open, however we ask that any members of the public who are displaying symptoms or have travelled outside of Canada in the past 14 days to not attend at our facilities. This is in accordance with Alberta Health protocol for returning travellers.

Public Works
4607 48 St.
403-845-3220

Closed.

Staff are still working, with social-distancing and increased disinfecting protocols. No public access to the Public Works shop. Phone 403-845-3220 to speak with our Public Works department.

Christenson Sports and Wellness Centre
5332 50 St.
403-845-3720

Closed

Closed to the public. This includes ice surfaces, fitness centre, play centre and meeting rooms. All programming and event bookings are cancelled until further notice.

Phone Guest Services at 403-845-3720 to enquire about credits or refunds on your pre-paid programming and passes.

Credit Union Co-op Aquatic Centre
5202 53 Ave.
403-845-6977
Closed

Closed to the public. This includes the swimming pools, hot tub and meeting rooms. All programming and event bookings are cancelled until further notice.

Phone the Aquatic Centre at 403-845-6977 to enquire about credits or refunds on your pre-paid lessons and passes.

Playgrounds, Skatepark and Tennis/pickleball CourtsOpen - use with cautionOutdoor activity is encouraged for physical and mental well-being.

Social distancing measures must be followed at all times.

One family at a time on playground equipment.

Please wash/sanitize your hands before and after use.

As always, adhere to public health orders regarding mass gatherings and stay home if you or your children have any symptoms.

 Current as of May 19, 2020 at 1000

The Town of Rocky Mountain House is prepared to implement further protocols and/or closures if the risk to public and staff increases or at the direction of public health agencies.

The Town of Rocky Mountain House wishes to reiterate the key messages of Alberta Health. To protect yourself and others:

  • Use good hygiene practices, such as frequent handwashing;
  • Cover coughs and sneezes;
  • Avoid touching eyes, nose and mouth with unwashed hands;
  • Stay at home and away from others if you are feeling ill;
  • If you have symptoms, stay home and call Health Link 811 for instructions.

Alberta Health Services is the lead agency managing the province's response to the global pandemic. As of March 27, the Government of Alberta imposed further restrictions on mass gatherings, and ordered the immediate closure of all non-essential businesses. Full details at www.alberta.ca/COVID19.

View the list of essential services.

Please consult the following resources for current information: 

Alberta Health Services information on COVID-19 (coronavirus)

Alberta Health Services COVID-19 self-assessment tool 

Public Health Agency of Canada information on COVID-19 (coronavirus)

Health Canada Travel Advisories


ENFORCEMENT: Community Peace officers have authority to enforce orders under the Public Health Act. All complaints relating to violations of COVID-19 public health orders should be submitted to the Public Health Inspector by using the online form available here.



FOR KIDS: A children's story to explain COVID-19 By Manuela Molina

Financial assistance for Individuals:

  • Government of Alberta - Emergency Financial Assistance
    If you are facing an unexpected emergency, you can apply for emergency financial assistance.
    If you are an existing Income Support recipient, contact your support worker.
    Otherwise, apply online or by calling the 24-hour Emergency Income Support Contact Centre:

    Toll free: 1-866-644-5135
    TTY toll free: 1-800-232-7215 (ask to speak to Alberta Supports)
    Fax: 780-422-9681
    Email: hs.iscc@gov.ab.ca (responses may take 1-3 business days)

  •  Government of Alberta Emergency Isolation Support
    Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they are required to self-isolate or are the sole caregiver of someone in self-isolation and they have no other source of pay or compensation. 
    If you need help completing your application, call Alberta Connects at 310-4455, open 7 days a week from 8 am to 8 pm. Please be patient as call volumes may be high. 

What Should I Do If I Think I Have COVID-19? 

If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home and consult the AHS self-assessment tool or call Health Link 811.

If you are not seriously ill, do not go to a physician’s office, a health care facility or a lab without consulting with Health Link 811 first.

Call 911 if you are seriously ill and need immediate medical attention and inform them that you may have COVID-19.

Source: Alberta Health Services

Related resources and documents:

March 20, 2020 statement re: COVID-19-related layoffs

March 18 Statement from the Mayor re: COVID-19

Rocky Mountain House Responds to COVID-19 (March 16, 2020 News Release) 

Lifesaving Society COVID-19 Recommendations for the use of Public Swimming Pools 

Canadian Red Cross warns of a fraudulent offer of face masks 

March 16, 2020 Special Council Meeting video

March 13, 2020 Special Council Meeting Highlights

Utility Payment Deferral Initiative (Government of Alberta)

Map of Global Cases by the Center for Systems Science and Engineering (CSSE) 

VIDEO: What we actually know about the coronavirus
This video has been produced by CBC. Both Alberta Health and the Alberta Emergency Management Agency are referring municipalities to this video as a good source of information about coronaviruses for residents.

List of essential services in Alberta 

Visit Alberta Biz Connect for workplace guidance and supports to help businesses and non-profits affected by COVID-19 begin to reopen and resume operations safely.