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Refund Policy

Cancellation by the Department
In the case of a program being cancelled by the Recreation, Parks, and Community Services Department the participant shall be refunded the full amount of the program cost by a cheque (if the amount is over $20) or by cash (if the amount is under $20). In the event the participant is receiving a cash refund they will have one month from the date of cancellation to pick up their cheque.

Unable to Attend
If the cancellation occurs a minimum of 7 calendar days before the start of the class or program the participant must fill out a request for refund from and the cost of the program will be refunded less a $10 administration fee. If the course is at the swimming pool a transfer into the next season can occur (Only one transfer per individual transaction). If the amount is less than $20 the participant will have one month to pick up their refund.

Cancellation After Start of Program
If the cancellation occurs less than 7 calendar days prior to the start of the class or program NO refund or transfer will be issued unless a doctor’s note is received by the Pool or Recreation, Parks, and Community Services Department. If cancellation occurs due to illness (supported by a doctors note) a pro-rated refund will be provided.