Arena and Room rental cancellation: cancellation more than 2 weeks before the event will pay a $25 administration fee.
Campground Cancellation Policy: Online Reservations Required. The cancellation fee is equivalent to one night’s stay.
Program Registration Policy: Registrations for all programs are accepted on a first-come-first-serve basis. All registration fees must be paid at the time of registration. Payment confirms registration. Pre-registration is required for all classes (except drop-in programs). Classes without sufficient registration will be canceled.
Program Cancellation by the Recreation Department: In the case of a program being canceled by the Recreation and Community Services Department, the participant shall be refunded the full amount of the program cost.
Program Cancellation Policy: If the participant cannot attend a program that has been paid for and the cancellation occurs a minimum of seven calendar days before the start of the program, the cost of the program will be refunded less a $10 administration fee. A transfer into the next session can occur (only one transfer per individual transaction). If the cancellation occurs less than 7 calendar days prior to the start of the class or program NO refund or transfer will be issued unless a doctor’s note is received by the Pool or Recreation and Community Services Department. If cancellation occurs due to illness (supported by a doctor's note) a pro-rated refund will be provided.
Recreation Memberships Refunds: Daily, 10-time, and Monthly Memberships do not qualify for a refund. Membership can be frozen with a doctor’s note. Annual Memberships qualify for a refund if the following conditions apply:
- Re-location – should the membership holder move 100km or more from the centre a prorated refund is given when proof of new address is submitted. A $10 administration fee is deducted from the return.
- Medical – should the membership holder not be able to use the membership for medical reasons a prorated refund is given when a doctor’s note is submitted. A $10 administration fee is deducted from the return.
If an annual monthly payment membership is canceled for reasons other than medical or re-location the member will not receive their last month’s payment refunded.
For questions call the Town of Rocky Mountain House's Recreation and Community Services Guest Services at 403-845-3720.
