Town of Rocky Mountain House utilities are invoiced monthly. Utility rates and and fees are outlined in the Fees, Rates and Charges Bylaw.
Utility Payment Options
Please note that the Town of Rocky Mountain House will apply your payment to your account on the day on which it is received. It is your responsibility to ensure your payment is received by the due date.
- Pay in person by debit, credit card, cash or cheque at:
Town Office
5116-50 Ave
Rocky Mountain House - Mail a cheque to:
Town of Rocky Mountain House
P.O. Box 1509
Rocky Mountain House, AB T4T 1B2 - Pay online through your financial institution using “Rocky Mountain House Utility” as the payee. Please note: online payments may take 1-3 business days to process.
- Sign up for the pre-authorized utility payment option (print and return the form to the Town Office with a VOID cheque).
- Online credit card payments may be completed through www.paysimply.ca. This secure, third-party Canadian payment provider accepts Visa, Mastercard and American Express for a convenience fee.
New Accounts or Termination of Accounts
Utility accounts within the Town of Rocky Mountain House include water, wastewater, curbside residential pick up for solid waste, organics and recycling, and access to the Eco Centre. Eco Centre access cards are available at the Town Office or the Rocky Regional Recreation Centre with proof of address.
If you are a property owner and your name appears, or will appear, on title, you are responsible to use the New Account or Termination of Account form to end services or apply for new services and return it to the Town Office or email to utilities@trmh.ca.
In accordance with the Town's Fees, Rates and Charges Bylaw, a Connection/Administration Fee of $50 is applied to all new utility accounts.
Landlord/Tenant Information
All new utility accounts will be created and remain in the name of the property owner as per Water, Sewer and Storm Water Bylaw. As a property owner, if you would like your tenant to receive a copy of the property's utility bill, please download the Duplicate Invoice Agreement form and return to the Town Office or email to utilities@trmh.ca.
Electronic Billing for Utilities
Electronic billing for Utilities is now available! If you would like to sign up for eBilling, please complete the email authorization request form and return it to utilities@trmh.ca or return a hard copy to the Town Office. You will need to provide your account number on this form. (Please note, this is the same form used for Electronic Assessment and Taxation notices. Property owners may choose to receive these legislated notices via email as well. If this applies to you, please complete the applicable section).
Note: The email server does not accept encrypted emails - please phone, mail or come into the office if you do not wish to send information via email.
For more information contact the Town Office at 403-845-2866.
Overdue Accounts
In the event that any utility bill remains unpaid for 25 days, following the billing date, a late penalty charge of three percent (3%) shall be added to the bill. Arrears outstanding for three (3) months or more will be transferred to the corresponding tax roll and will be processed further as outstanding taxes.
Importance of Current Contact Information
You are responsible for paying your utility invoice on time. It is your responsibility to ensure the Town of Rocky Mountain House has your current contact information on file. This minimizes missed payments, and will ensure any remaining deposits or final billings are sent to the proper address.
If you are moving or otherwise making any changes to your mailing address, name or telephone number, please let us know by completing a Change of Details form and returning it to utilities@trmh.ca.
Utility Rate FAQ
New rates for Water, Wastewater and Solid Waste come into effect on January 1, 2026. The Town of Rocky Mountain House does not make a profit on utilities. The Town only charges what it costs to deliver utilities to residents and businesses. Find out more.
Forms
Change of Details Form for updating the contact information associated with your utilities account.
Email Authorization Request Form to receive your utility invoice via email
Duplicate Invoice Agreement form to have a duplicate copy of your utility invoice provided to a tenant.
New Account or Termination of Account for current property-owners to end services, or to apply for services at a newly purchased or built property.
Preauthorized Debit for Utility Payments to have utility payments automatically withdrawn from your bank account.
